01What we collect

Account data: name, work email, phone, company, role.

Operational data: requests you post, quotes you send, awards, messages, and the timestamps around them.

Compliance data: the insurance, license, certification and tax documents providers upload.

Technical data: IP address, device and browser, and pages viewed, used to keep the service secure and working.

02Why we collect it

To run the marketplace — matching requests to providers in range, delivering quotes, and keeping a record both sides can rely on.

To operate the badge ladder, which requires reading documents and tracking their expiry dates.

To support you, bill you, and meet our legal obligations.

03Compliance documents

Documents are visible to PLN’s verification staff and, in summary form, to contractors deciding whether to award you work. A contractor sees the document type, insurer or issuer, coverage summary and expiry date.

Full document images are never published, never shown to contractors, and never shared with other providers.

04What we share

With the counterparty to a request, so a contractor and provider can actually work together.

With processors who host, email, text and bill on our behalf, under contract and only for those purposes.

When required by law, or to protect someone’s safety.

05Public pages

A provider’s share page shows their profile and verification statuses — never documents — and is indexable by search engines by default because it is how new contractors find them. Any provider can turn indexing and the page itself off in their portal settings, at any time.

06What we never do

We do not sell personal data.

We do not share your pricing with other providers.

We do not use your operational data to compete with you.

Mobile phone numbers and SMS opt-in consent are never sold, and never shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator data is used only to deliver the operational alerts described in the SMS terms.

07Retention

Account and operational records are kept for seven years after your last activity, which reflects how long restoration disputes and claims can run. Compliance documents are kept per the retention policy stated at upload. You can ask us to delete anything we are not legally required to hold.

08Your rights

Depending on where you live you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Write to support@propertylossnetwork.com and we will respond within 30 days.

09Security

Data is encrypted in transit and at rest. Access to compliance documents is limited to verification staff and the owning company, through expiring links, and is logged. Staff support access to a customer account is read-only, time-boxed, and visible to that customer. We will notify affected users and regulators of a breach without undue delay.