01What we collect

Account data: name, work email, phone, company, role.

Operational data: requests you post, quotes you send, awards, messages, and the timestamps around them.

Compliance data: the insurance, license, certification and tax documents providers upload.

Technical data: IP address, device and browser, and pages viewed, used to keep the service secure and working.

02Why we collect it

To run the marketplace — matching requests to providers in range, delivering quotes, and keeping a record both sides can rely on.

To operate the badge ladder, which requires reading documents and tracking their expiry dates.

To support you, bill you, and meet our legal obligations.

03Compliance documents

Documents are visible to PLN’s verification staff and, in summary form, to contractors deciding whether to award you work. A contractor sees the document type, insurer or issuer, coverage summary and expiry date.

Full document images are never published, never shown to contractors, and never shared with other providers.

04What we share

With the counterparty to a request, so a contractor and provider can actually work together.

With processors who host, email, text and bill on our behalf, under contract and only for those purposes.

When required by law, or to protect someone’s safety.

05Text messaging (the PLN Alerts program)

What we collect for texting: the mobile number you enter for text alerts, and a consent record holding the wording you agreed to, its version, the time, and the IP address and browser of the device that gave it. The mobile number is collected only when you tick the text-alerts box at sign-up or in Notification settings; it is never prefilled from your company’s dispatch phone.

How it is used: solely to deliver PLN Alerts, the account and transaction notifications described in the SMS terms (a matching request, the outcome of a quote, a job status change, a document expiry warning, a team invitation, a billing notice), and to honor your opt-out. Message frequency varies with your account activity and settings. Message and data rates may apply. Reply STOP to any message to opt out at any time; reply HELP for help.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party; the messaging carrier that transmits PLN Alerts on our behalf acts only as our processor, under contract, and may not use your number for any purpose of its own.

Consent records are kept for as long as your account exists and for five years after an opt-out, which is how long carriers and regulators can ask us to prove consent.

06Public pages

A provider’s share page shows their profile and verification statuses — never documents — and is indexable by search engines by default because it is how new contractors find them. Any provider can turn indexing and the page itself off in their portal settings, at any time.

07What we never do

We do not sell personal data.

We do not share your pricing with other providers.

We do not use your operational data to compete with you.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. See the Text messaging section above for what we collect for texting and how it is used.

08Retention

Account and operational records are kept for seven years after your last activity, which reflects how long restoration disputes and claims can run. Compliance documents are kept per the retention policy stated at upload. You can ask us to delete anything we are not legally required to hold.

09Your rights

Depending on where you live you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Write to support@propertylossnetwork.com and we will respond within 30 days.

10Security

Data is encrypted in transit and at rest. Access to compliance documents is limited to verification staff and the owning company, through expiring links, and is logged. Staff support access to a customer account is read-only, time-boxed, and visible to that customer. We will notify affected users and regulators of a breach without undue delay.